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Applying the paradigm: using "look" to improve the quality and efficiency of public services

2019-12-27 09:50:57 | Source: Luo Meihua

In recent years, from the "one-stop" service hall to improve work efficiency to "Internet + government affairs", let the masses run fewer errands, and government public services have reached a new level. However, the times are developing and the needs of the people are changing. The requirements for the quality of tangible products, the enthusiasm of government staff for their service, and the new requirements for "look and feel" have been raised. Therefore, government staff must change their work style, service attitude, and contribute to the further optimization of public services.

Appearance is the value, but also the service efficiency, attitude and style of government staff. As the old saying goes, "Sex is born from the heart", a person's kindness is manifested through his face value. Similarly, in the process of getting along with the masses of government workers, their "look" is not only "smile service", " "Passionate service" is also "sincere service" and "efficient service". However, some government personnel have "evil appearances". Although they have been entrusted by the masses in accordance with regulations, they are indifferent and even have evil words. Some government workers are helpless in the complicated and complicated government management process. No matter how good they look, Nor can it provide efficient services to the masses. This has become a stumbling block to improve the quality and efficiency of public services. It is urgent to increase the external force to add smiles and confidence to the "look" of the staff.

Optimize the assessment mechanism and add a smile to the "look" of the staff. A reasonable and scientific performance evaluation mechanism is a good medicine for optimizing the service attitude of staff. In order to reverse the situation of "difficult to enter, difficult to face, difficult to do", all levels of government in China have made active explorations. Whether it is the differentiated assessment of Jiangba Town or the classified assessment of Wuqiao Town, they are committed to By optimizing the assessment methods, mastering the performance of government departments, establishing performance-related incentive mechanisms, forcing party members and cadres to seek breakthroughs and setting goals, so as to increase the enthusiasm of staff members and allow staff members to actively change their attitudes and work style. It is not difficult to see that when the specific assessment indicators are transformed into the initiative of the staff, the looks of the staff are naturally beautiful and naturally kind, and they will naturally add a smile. In short, local governments should actively explore scientific assessment mechanisms and implement them in order to truly achieve normalization of assessment.

Innovate government management, and strengthen the "look" of staff. The "look" of government workers has a smile, and it needs to be accompanied by an efficient work process to truly improve the quality of public services. However, the current government management in our country is full of problems both in internal management and business management. The system regulations lack systematization, staff responsibilities are unclear, procedures are unclear, work content is overlapped, and service awareness is poor, which leads to low management efficiency. "Management of diseases" will inevitably damage the credibility of the government. What is more serious will be the damage to the quality of government public services. Only by innovating the government management mechanism can we bring advanced management methods and management concepts to government departments, and let the government The operation is more procedural and standardized, which in turn provides a good institutional environment for government workers, so that the staff's "enthusiastic service" is supported by the system. Therefore, we must establish a scientific concept, break through obstacles, innovate the government's operating mechanism, and introduce a quality management system to give staff the "look".

General Secretary Xi Jinping said: "The starting point and end point of our party and the government to do all the work is to let the people live a good life." Improving the quality of public services is an important part of protecting and improving people's livelihood. The style of work determines the level of service quality. We must start with optimizing performance assessment and innovating the government's operating mechanism to promote staff to change their service attitude and provide public services that satisfy the masses.

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(Responsible editor: Li Qian)

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